Legal Matters : All legal matters of Shop Playpens are accepted, handled and filed by our law firm.

Material : All materials including presentation material and photographs are copyrighted and needs written approval for its use and application.

It is the policy of Shop Playpens that all products be inspected upon receipt. If damaged products are received, please email our office within 24 hours, with photos of defective products. Shop Playpens reserve the right to inspect products for defaults before refunding clients. 


Please refer to the following conditions in order to receive a refund:

  • Products must be returned within 7 days from packaged date and must be received in original condition AND packaging.
  • If the product's outer packaging is unsealed, we may charge you a 15% handling fee.
  • Products damaged due to installation at the clients home, poor packaging or handling, will be subject to partial credit or no credit.
  • All games, electronics, baby items, toys, health or beauty products need to be returned unopened/unsealed.
  • Shipping costs for products to a client are non-refundable and will be for the clients bill.
  • Actual courier fees are charged for returned products at Shop Playpens couriers rate, from a client, back to us.
  • All refunds will be paid via the same payment method received.
  • If an order is cancelled which was by credit card or Paypal, Shop Playpens reserves the rights to charge the 5% banking fee and deduct this off the refund to the client.
  • Products with hardware installed, holes drilled, or any other specialty service are considered custom and may not be returned.
  • Sales items cannot be returned and all sales are final.

Faulty Products

The following will NOT be regarded as defects and will not entitle you to a return or exchange:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges, water damage or sea air corrosion;
  • damage arising from a failure to care for the product;
  • damage arising from unauthorized alterations or changes to the product;
  • where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you

If you return a faulty or unwanted product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return.

Products Damaged Upon Delivery

Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 24 hours.

Return Policy

  • Personally inspect packaging and note any damage on the receiving ticket before signing for it.
  • Please report any shortages or damages within 24 hours from the date of receiving your merchandise in writing via e-mail. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.
  • All merchandise is inspected before despatch and, should it be returned, will be inspected upon arrival at our end. Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging. Please enclose a copy of the original invoice and a letter stating the reason for return. Please e-mail us first to advise us about the defect, should you wish to return goods with defects or that have been damaged in transit. Please do not write on the box or deface the product packaging.
  • If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.
  • There is a 3 month swap-out warrantee on electronic goods like the pool alarms or child locators, for mechanical or electronic failure. Shop Playpens will not swap out products that have been tampered with or abused.
  • Shop Playpens will not be held liable to replace dead batteries in products and the onus is on the client to replace batteries regularly on the electronic products. Exchanges will not made for products with dead batteries.
  • All guarantees are immediately null and void should any equipment or product be tampered with or should the seals on it be broken by anyone, or should there be any signs of abuse, or should the goods be operated outside the Manufacturers specifications.
  • If an order is cancelled which was by credit card or Paypal, Shop Playpens reserves the rights to charge the 5% banking fee and deduct this off the refund to the client.

Payment Policy

*Full payments on wooden / steel products are required before manufacturing can commence.

In the case of a client wishing to cancel an order after manufacturing has started, a 50% deposit from the full amount as per the invoice will be taken for materials, labour costs, paint, stain, varnish etc. and other costs endured by Shop Playpens.