By placing an order on this website you acknowledge to have read and agreed to our RETURN POLICYPRIVACY POLICY and TERMS AND CONDITIONS as set out below.

Detailed Description of Goods and/or Services

Shop Playpens is an online store in the baby and pet industry.

Agreement of Sale

An agreement of sale between Shop Playpens and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Shop Playpens.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day, unless otherwise stipulated on a specific product that might need manufacturing due to custom sizes.

All orders are dispatched via courier services or international air mail. A delivery being delayed is not grounds for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Customer Privacy Policy

Shop Playpens shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Shop Playpens respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Payment Options Accepted

Payment may be made via Visa, MasterCard and American Express credit cards or by bank transfer or cash deposit into the Shop Playpens bank account, the details of which will be provided during the checkout process.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Shop Playpens via PayFast Virtual Card Services who use the strictest forms of encryption.

Customer Details Separate from Card Details

Customer details will be stored by Shop Playpens separately from card details which are entered by the customer on the PayFast Virtual Card Services secure payment terminal. For more detail on PayFast Virtual Card Services visit the Virtual Card Services website.

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).



It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Shop Playpens accepts no responsibility for the accuracy or completeness of information provided on the website. Errors and omissions excepted.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and Shop Playpens chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: 12 Main Road, Fishers Hill, Johannesburg , Gauteng N/A


Shop Playpens may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Shop Playpens based in South Africa

Shop Playpens contact details

Phone: +2783 333 2940
E-mail: [email protected]

Additional Information


These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

[You must be at least 16 years of age to use this website. By using this website [and by agreeing to these terms and conditions] you warrant and represent that you are at least 16 years of age.]

License to use website

Unless otherwise stated, Shop Playpens and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for any commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, root kit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without the express written consent of Shop Playpens.

You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without the express written consent of Shop Playpens.

Restricted access

Access to certain areas of this website is restricted. Shop Playpens reserves the right to restrict access to any other areas of this website, or indeed this entire website, at the complete discretion of Shop Playpens.

If Shop Playpens provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

Shop Playpens may disable your user ID and password in Shop Playpens sole discretion without notice or explanation.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Shop Playpens a world wide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Shop Playpens the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Shop Playpens or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Shop Playpens reserves the right to edit or remove any material submitted to this website, or stored on the servers of Shop Playpens, or hosted or published upon this website.

Not withstanding Shop Playpens rights under these terms and conditions in relation to user content, Shop Playpens does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. Shop Playpens makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the fore going paragraph, Shop Playpens does not warrant that:
● this website will be constantly available, or available at all; or
● the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.

Limitations of liability

Shop Playpens will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Shop Playpens has been expressly advised of the potential loss.

Product Warranty

All products received must be checked and inspected within 24 hours of receiving the product. If any manufacturing faults are found on the product, the situation will be investigated. If the damage was determined to be the manufactures fault the product will be replaced if necessary or the part that was damaged will be replaced. If any products are damaged by the client, Shop Playpens will not take responsibility of the damage. Shop Playpens will help replace the part on the clients own costs. If clients only insects the product after 7 days of receiving the product, Shop Playpens will investigate the situation and make a decision accordingly. After 7 days the product is seen as a second hand product and can not be replaced by Shop Playpens.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, Shop Playpens has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Shop Playpens officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Shop Playpens officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Shop Playpens.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforce-ability of the other provisions of this website disclaimer.


You hereby indemnify Shop Playpens and undertake to keep Shop Playpens indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Shop Playpens to a third party in settlement of a claim or dispute on the advice of Shop Playpens legal advisers) incurred or suffered by Shop Playpens arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. You agree to indemnify, defend and hold harmless Shop Playpens, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use on this website or your breach of the Terms and Conditions.

Breaches of these terms and conditions

Without prejudice to Shop Playpens other rights under these terms and conditions, if you breach these terms and conditions in any way, Shop Playpens may take such action as Shop Playpens deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


Shop Playpens may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


Shop Playpens may transfer, sub-contract or otherwise deal with Shop Playpens rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions, constitute the entire agreement between you and Shop Playpens in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


Please follow the guide included in the instruction booklet included with your product. Please only use the products for its intended purpose. Please stop using the cots as soon as your baby is able to sit up unaided, kneel, pull themselves up or crawl. Shop Playpens do not take any responsibility for any child or pet. Children that can lift themselves can not be left alone in a cot and should be supervised by an Adult. Insure that all screws are tight before use. Test product before use.


Products comes with instructions and safety warnings and should be followed as stated. Shop Playpens will not take any responsibility any damage done by assembling or using the products wrong. If damage was done on the plastic or wood by hitting it with a hammer to hard (for instance) Shop Playpens will not be held responsible.

Collection / delivery

Shop Playpens can deliver the product ordered at an extra cost. Costing on this will be on the invoice. Delivery changes are subject to change and can be more that originally quoted. Shop Playpens can not be held responsible for any damage to your product as soon as the product is collected by the courier company. DSV, TCG, Primetime and WOW couriers are Shop Playpens courier service and we do not take responsibility on behalf of any of these 3rd party companies. Shop Playpens will stipulate if you want insurance on your product for delivery. If insurance is included and any damage was done to the product, the products will be replaced by the courier company. The time period for this will determine on the investigation. If no insurance was take the client carry full responsibility for the product. In the case where only one part was damaged, the client can send back the part and it will be repaired and repainted at own cost.

Product material

Treat our products with care. It is built to last but needs to be used only for its intended purpose. Do not tilt, slide, push the product. Weight limit is 15kg on all cots.


Shop Playpens liability is governed by South African law. Shop Playpens is not liable for any loss, damage, injury or death. Products must not be used for babies once they are able to sit up unaided, kneel, pull themselves up or crawl.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with South African governing law, and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of jurisdiction.

Registrations and authorizations

Shop Playpens is registered with CIPC. You can find the online version of the register at
Shop Playpens registration number is 2014/017952/07.
Shop Playpens VAT number is 4090281496.
Shop Playpens is subject to authorization scheme, which is supervised by supervisory authority.
Shop Playpens is registered with professional body.
Shop Playpens professional title is Shop Playpens and it has been granted in jurisdiction.
Shop Playpens is subject to the rules which can be found at
Shop Playpens subscribes to the following code[s] of conduct: CIPC . [These codes/this code] can be consulted electronically at

Shop Playpens details:
The full name of Shop Playpens is Shop Playpens.
Shop Playpens is registered in jurisdiction under registration number 2014/017952/07.
Shop Playpens registered address is Table View, Cape Town.
You can contact Corleen O'Shea via email - [email protected]

A copy of the ECT Act is available at